Shipping policy

  1. We work with external logistic service providers to transport and deliver things to you ("Logistic Partners"). You will be provided a general timeline for the shipment of the item you ordered through the Ziba Homes Platform. Our standard timeline for home decor items is 3-4 weeks and for larger furniture pieces is 8-10 weeks.Please get in touch with our customer support team for exact delivery dates. You understand and recognise that, although we provide Items to Users via our logistic partners, we are entitled to ship and supply Goods on our own, without the aid of any logistic collaborators or other operators.
  2. You acknowledge and agree that in order to ensure quick delivery of the bought Items to you, we may request or collect certain information, such as your name, billing address, shipping information, etc. You are in charge of ensuring that all the data you give us via the Ziba Homes Platform is true, thorough, to identify the correct delivery location. You are conscious that you'll be held totally liable if we fail to deliver the ordered Goods to you as a result of your inability to provide accurate, complete, and sufficient data when the order was placed.
  3. We will make every effort to deliver the ordered Goods to the specified address you provided within the advised delivery window. We retain the right, in our sole discretion, to cancel the order for the purchased Items if the delivery attempt is failed and you remain unreachable and to arrange for the returning of such Product to us. We also reserve the right to withhold the transportation and delivery costs we paid for from any refunds we issue as a result of this cancellation.
  4. While we make every effort to deliver purchased Products to your address on time according to the timeline advised to you, you accept and acknowledge that delivery may be postponed due to: (a) Logistical issues outside of our control; (b) Unsuitable wind conditions; (c) Political interruptions, attacks, etc.; (d) Acts of God like floods, seismic activity, etc. We will attempt to contact you in written via your official email and/or mobile phone if there is a delay. Additionally, we are not bound to satisfy any claims that may otherwise be brought because of delays in the acquisition, shipment, or use of the purchased items.
  5. You acknowledge and agree that we are powerless to regulate the actions or lack of actions of delivery workers and that it is impracticable for us to monitor every delivery executive.
  6. Occasionally, We may Charge or Accept Shipping Charges for Items. Shipments may vary based on the item's value, kind, shipping address, method of payment, etc. You agree that we have the authority to demand from the courier partner the delivery and transit fees related to the delivery service that the shipping department provides.
  7. Clients should check the content of the delivery upon receipt of their order. It is up to the client to check, prior to signing the delivery note, that the Products are all delivered and are in good condition and that they have not suffered any damage during transportation. The checking of the state of the Products shall be deemed to have been performed and approved by the client once the delivery note shall have been signed.

    In case of a non-compliant delivery, clients should contact the Company as soon as possible, and in any event no later than 3 days following the delivery, to agree on a refund or a replacement.

    Should the wrong Product or a damaged or defective Product be delivered, the client must raise clear and precise reservations on the delivery note. In case of delivery of a Product that is damaged during transportation and not flagged up on the delivery note, the Company shall be entitled to refuse any claim or request for reimbursement within the limits permitted by the applicable law.