Terms and Conditions - Return policy

At Ziba homes, your satisfaction is our top priority. Before you return a ZIBA product, please take a moment to understand how our products are made.Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received.

  1. In case of damge, just reach out to our customer service team with your order number and reason for return, and they'll assist you through the process. Please note Ziba Homes accepts cancellation only within 48 hours of placing the order.
  2. Once we receive your returned item(s), we'll issue a refund to your original form of payment within 5 business days. If you prefer to exchange your purchase, we'll process your new order right away and send you an updated order confirmation.
  3. After getting an inquiry for a refund of a product via the Ziba Homes Platform and having that demand officially recognised by us, one of our reverse-Logistics Providers will get in touch with you to arrange for the pickup of the goods bought from you.
  4. We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for choosing us, and we look forward to continuing to serve you in the future.
  5. Buyers are responsible to pay for custom duties and taxes if products are delivered to outside India and to outside UK.
  6. In case of damage of a product, Ziba Homes will take necessary action only when informed within 3 days of delivery. Our shipments are insured and our delivery company inspects a case only within 7 days of the delivery date. We request you to kindly check your delivery to make sure it has not been damaged in transit.
  7. Ziba Homes is not responsible for damage after 7 days of delivery.